Terms of Engagement

Last updated: June 2026

These Terms of Engagement ("Terms") govern the relationship between ZIVEET Company Limited ("ZIVEET," "we," "us," or "our") and any individual or organisation ("Client," "you," or "your") that engages us to provide services, including business workflow automation, website design and development, software development, graphic design and branding, project management, digital marketing, and business registration and compliance support.

By accepting a proposal from ZIVEET, making a payment to us, or otherwise instructing us to begin work, you agree to be bound by these Terms. Where a signed proposal, contract, or statement of work for a specific project contains terms that conflict with this page, the signed project document takes precedence.

1. How We Work Together

Every engagement with ZIVEET follows the four-phase process described on our How We Work page: Listen, Propose, Execute, and Support. In summary:

• Listen — we conduct discovery and provide a Discovery Summary. This stage is free of charge.
• Propose — we provide a Detailed Proposal with fixed scope, timeline, and pricing, which you must approve in writing before work begins.
• Execute — we build, test, and deliver according to the approved proposal, with milestone check-ins along the way.
• Support — we remain available after delivery, on the terms agreed in your proposal.

No chargeable work begins until you have approved a proposal in writing (including by email or WhatsApp confirmation).

2. Payment Terms

Unless otherwise agreed in writing for a specific project, ZIVEET requires a deposit of approximately 50% of the total project fee before work begins, with the remaining balance due according to the milestone schedule set out in your proposal. Typical milestone structures include:

• 50% deposit — due before work begins (secures your place in our schedule and covers initial setup and resourcing)
• Remaining balance — due at agreed milestones or upon final delivery, as specified in your proposal

All pricing quoted in a proposal is fixed for the agreed scope. Work outside that scope (additional pages, features, or revisions beyond what's described in Section 3 below) will be quoted separately before we proceed, so you are never charged for unapproved work.

Late payment may result in a pause of work until payment is received. Final deliverables (e.g. source files, completed website, admin access) are provided upon receipt of full payment.

3. Revisions & Milestone Approvals

We don't apply a flat "two free revisions" rule, because it doesn't reflect how projects actually work. Instead, revisions are tied to the milestones in your proposal: at each milestone (for example, the Discovery Summary, a design draft, or a development checkpoint), you'll have an opportunity to review and request reasonable adjustments before we proceed to the next stage.

Reasonable revisions that keep the work within the originally agreed scope are included at no extra charge. Requests that materially change the scope, add new features, or revisit decisions already approved at an earlier milestone will be quoted as a separate change order before we begin that work.

4. Client Responsibilities

To deliver on time and on budget, we need your cooperation. As a Client, you agree to:

• Provide timely feedback, approvals, and any content, assets, or access we reasonably request (e.g. logo files, hosting credentials, account access)
• Designate a single point of contact for decisions, where possible, to avoid conflicting instructions
• Ensure you have the legal right to use any content, images, trademarks, or materials you provide to us for use in your project

Delays caused by late feedback, missing assets, or unavailability on your side may extend the project timeline accordingly.

5. Intellectual Property

Upon receipt of full and final payment, ownership of the final deliverables created specifically for your project — such as your website, custom software, designed graphics, and brand assets — transfers to you. You are free to use, modify, and further develop these deliverables for your business.

ZIVEET retains the following rights even after full payment:

• The right to display the completed work in our portfolio, case studies, and marketing materials, unless you request confidentiality in writing (see Section 7 below)
• Ownership of any pre-existing tools, frameworks, code libraries, templates, or methodologies we developed before or independently of your project, even if used in delivering it
• The right to reuse general know-how, techniques, and non-confidential learnings gained while working on your project for other clients

Until full payment is received, all work product remains the property of ZIVEET.

6. Third-Party Tools & Services

Some projects rely on third-party platforms (for example, hosting providers, domain registrars, automation tools such as n8n, Make.com, or Zapier, or government portals for business registration). ZIVEET is not responsible for the pricing, policies, uptime, or service changes of third-party providers, though we will advise you honestly on suitable options and help you navigate them.

7. Confidentiality

We treat client information — business plans, financial details, and any other non-public information you share with us — as confidential, and we will not disclose it to third parties except where necessary to deliver the agreed services (for example, to a vetted legal partner assisting with your business registration) or where required by law.

If your project requires a separate Non-Disclosure Agreement before any sensitive information is shared, we are happy to sign one. Just let us know during the discovery conversation.

8. Cancellation

Either party may cancel an engagement before work begins with no penalty, other than the return or forfeiture of any deposit already paid, depending on work already undertaken at the time of cancellation. Once work has commenced, the deposit is non-refundable, as it covers resourcing and work already completed. If a project is cancelled partway through, you will be invoiced for work completed up to that point, and we will deliver any completed milestones to you upon settlement of that invoice.

9. Limitation of Liability

We deliver our services with care and professionalism, and we stand behind our work as described in Section 3. However, ZIVEET's total liability for any claim arising from a project is limited to the total fees paid for that specific project. We are not liable for indirect, incidental, or consequential losses, including loss of profits or business opportunities, except where such limitation is not permitted by applicable law.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or a specific project engagement will first be addressed through good-faith negotiation between the parties before any formal proceedings are pursued.

11. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you approve a proposal will govern that engagement, unless a signed project document states otherwise. The "Last updated" date above reflects the most recent revision.

12. Contact Us

Questions about these Terms or a specific engagement should be directed to:

ZIVEET Company Limited
RC: 7342275
📧 hello@ziveet.ng
📞 +234 704 939 5234
📍 No. 18 Prince Akpugo Street, Trademore Estate, Abuja, Nigeria